Job Description

Senior Content Designer

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking a Senior Content Designer for one of our direct clients. This is a full-time contract position (40 hours/week).

We’re looking for a Senior Content Designer who’s passionate about creating emotional customer connections to help us take content to the next level! This team member should feel right at home leading by example to help others adopt content best practices.

As a Senior Content Designer, you'll be fundamental to our product development and communication process. While you may cover multiple projects, your core focus will be improving customer experiences for our sync platform. The sync platform powers how businesses manage their finances across accounting systems like QuickBooks, Intacct, Netsuite, and beyond. It's the engine that helps businesses run more efficiently.

You'll work closely with product managers, engineers, designers, user researchers, product marketers, and legal to help ensure a cohesive language experience across our products, including UI messaging, emails, and everything in between.

We’d love to chat if you...

• Have 5+ years of end-to-end content design experience including auditing, optimizing, writing, and delivery of product experiences.
• Are a skilled communicator, influencer, negotiator—with excellent verbal and written command of the English language, and the ability to advocate for our discipline.
• Can develop copy that gets attention, and elicits emotion and action with customers.
• Can show strong examples of empathy in your writing; your portfolio of work includes multi-screen flows, content templates, style guides, and standards for a variety of product content types.
• Get excited when it comes to A/B testing, experimentation, analysis, and iterating.
• Have a proficient understanding of design principles and methods.
• Have the proven ability to collaborate successfully with cross-functional partners and work in a fast-paced environment.
• Can manage multiple projects and know how to move fast, while still being meticulous and conscientious about your work.
• Embrace ambiguity with open arms and aren't afraid to ask tough questions, possess a growth mindset, and constantly seek better ways of working and communicating.
• Defend what you think is right for the customer, relying on logic and evidence, rather than opinion or emotion.
• Have a Bachelor’s degree in English, Journalism, Human-Computer Interaction Design, or other relevant field.

Competencies needed to be successful in this role:

• Planning and writing content for web and mobile, user flows, microcopy, product emails, and other product-related content.
• Transforming complex payments jargon into conversational, approachable language.
• Writing, editing, testing, and iterating content for experiments.
• Collaborating effectively with designers, writers, product managers, product marketers, researchers, and legal.
• Navigating our internal ecosystem and partnering with various org functions.
• Providing thought leadership on content design across the organization.
• Helping to shape and evangelize content standards that guide others on how to create content for BILL products.
• Evolving the BILL voice and tone standards.

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