Job Description

Job Description and Duties

Under the general direction of the Executive Director of the Division of Tourism, the Staff Services Manager plans, organizes and leads the activities of the California Tourism Assessment Program and the California Welcome Center Program. The California Marketing Act provides for the marketing of California through an assessment of businesses that benefit from travel and tourism. The Tourism Assessment Program is responsible for the identification of those businesses and the collection of the assessment. The California Welcome Centers are the official State Visitor Centers offering valuable information and services to travelers. The Division of Tourism is responsible for the monitoring and coordinating of the 22 Welcome Centers in California.

You will find additional information about the job in the .

Working Conditions

Hybrid: T his position is eligible for a hybrid telework schedule and requires reporting in-person at headquarters in Sacramento up to 4 times a week. #li-hybrid

Special Requirements

Exam Requirements: 
Unless you have transfer or reinstatement eligibility, please take the exam for this classification to obtain eligibility for this position. You can find all exams here:

Educational Requirements:
If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the link under the "Minimum Requirements" section above. 

Employment Application: 
Interested applicants must fill out the "Employment History" section of the State Application (STD 678) with all relevant experience to be considered for this position. GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will result in disqualification.  

Statement of Qualifications: 

Interested individuals must submit a SOQ. The SOQ must be in 12-point font, single-spaced, and no more than 3 pages in length. The SOQ must address the following in numerical order; do not consolidate responses:

1. Please describe your knowledge and experience using and managing a Customer Relationship Management (CRM) system. 
2. Please describe your experience in leading a customer success team. Include any knowledge of contact center leadership or software. 
3. Describe your knowledge and experience with principles of accounting, financial software, and budget management - as it pertains to customer billing accounts receivable management, cash/lockbox management, and/or revenue recognition.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• At least 7-10 years of database management experience

• Attention to detail and meticulous documentation skills

• Possess computer techniques and tools for recording, researching, and processing data

• Background in Accounting

• Ability to effectively communicate with others in a polite and professional manner

Benefits

There are many benefits to joining our team!  The State of California offers a generous benefits package, including but not limited to: 

• Medical Benefits (health, dental, and vision) 

• Work life balance (most positions qualify for flexible work hours and schedules, and a minimum of 10 days of paid leave annually – specific accrual rates can be found  here ). 

• Paid Holidays and leave (family medical leave, military leave, etc.)  

• Defined benefit retirement program with CalPERS  

• Savings Plus Program (401(k), 457)  

• School loan forgiveness under federal Public Service Loan Forgiveness  

• Commute Program  

• Employee Wellness Program (discounts to health clubs)  

• Employee Assistance Program  

• Medical/Dependent Care Reimbursement Accounts  

• ScholarShare (college savings account) 

• On-the-job training and professional development 

• Most positions qualify for annual raises until you reach the maximum salary for that position, subject to meeting performance standards

Click  here  to view all the benefits available to state employees! 

Salary

IN MOST CASES, ALL NEW TO STATE EMPLOYEES MUST START AT THE MINIMUM OF THE POSTED SALARY RANGE. 

In July 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025). Under this program, employees’ monthly base pay is reduced in exchange for paid leave credits. This position is subject to PLP 2025. The specific rate of pay reduction and corresponding leave credits are determined by the employee’s bargaining unit and classification. Please refer to the California Department of Human Resources (CalHR) website  here for details regarding the applicable PLP 2025 provisions. The salary listed in this job advertisement does not reflect the pay reduction or corresponding leave credits associated with PLP 2025, which remains in effect through June 30, 2027. 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please review the Statement of Qualifications (SOQ) section above for instructions. Failure to upload a SOQ responding to the information requested may result in disqualification.  

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