Job Description
Responsibilities include but are not limited to:
- Oversee the performance, growth and sales efforts of 15-17 retail branch locations within an assigned region.
- Coach and develop a team of Branch Managers to drive consistent performance and operational excellence across all branches.
- Build and maintain a high-performing culture focused on accountability, associate engagement, recognition and continuous improvement.
- Ensure branch associates are actively engaged in Small Business and Consumer deposit growth activities, including lead execution, proactive outreach, and community engagement.
- Closely monitor sales metrics (productivity, deposit growth, client acquisition, cross sell performance, and revenue growth) and take action to sustain or improve results.
- Conduct regular branch visits to observe behaviors, coach leaders, and support development of branch associates to enhance customer engagement, satisfaction, retention, and wallet share growth.
- Support swift remediation of customer concerns, ensuring issues are resolved effectively and professionally.
- Assist Branch Manager in developing and maintaining centers of influence to increase quality referrals and build robust consumer, mortgage, and SMB loan and deposit pipelines.
- Establish and manage branch to branch objectives, goals, and detailed sales/service action plans necessary for achieving regional performance targets
- Provide leadership, training, coaching, direction, and succession planning for all associates within the region.
- Promote a customer centric culture across all branches, ensuring exceptional experiences that exceed client expectations.
- Control expenses and attrition while maximizing revenue opportunities throughout the region.
- Prepare and conduct performance evaluations for Branch Managers and review evaluations for branch associates, including salary recommendations.
- Lead the recruiting and hiring of branch associates; identify and develop high potential talent.
- Ensure the region meets all Community Reinvestment Act (CRA) service obligations.
- Strengthen collaboration and alignment across business lines to support holistic client financial needs and maximize market opportunity.
Required Skills: - Ability to prioritize, organize, and delegate and follow up on assignments.
- Ability to clearly verbalize and present information to customers, prospects, staff, etc.
- Ability to direct and guide staff and all related parties to accomplish objectives.
- Ability to respond to common inquiries/complaints from customers, regulatory agencies, or members of the business.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Must have good verbal, written and interpersonal communication skills.
- Basic PC skills including Microsoft Word, Excel.
Required Experience: - High School Diploma or GED equivalent and minimum of 7 years of experience in Branch Management / related managerial experience with heavy emphasis on business clientele.
- Demonstrated prior experience in business-to-business sales and sales management.
Preferred Experience: - Bachelor's Degree.
- FIS/IBS (Integrated Banking Solutions).
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