Director, Process Transformation & Business Process Improvement Job at Mastercard, Arlington, VA

  • Mastercard
  • Arlington, VA

Job Description

Mastercard seeks a Director, Office of Transformation Process Redesign to lead large-scale process improvement initiatives across our global technology organization. In this role, you will partner with senior leaders to assess current workflows, define future-state processes, and deliver measurable efficiency, quality, and customer experience gains. You will design and implement transformation roadmaps, apply Lean/Six Sigma and Agile methods, and oversee cross-functional project teams. The role includes setting KPIs, driving change management, and ensuring sustainable adoption of redesigned processes in a fast-paced, innovative environment.

Job Tags

Work at office

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